Wednesday, August 13, 2008

ProQuest Maintenance - Window August 16, 2008 will affect acnestrylibrary edition

ProQuest® will be performing infrastructure maintenance on August 16, 2008. A twelve (12) hour maintenance window will be required for this maintenance. The window will begin Saturday, August 16, 2008, at 22:00 EDT to Sunday, August 17, 2008 at 10:00 EDT. See below for a more complete list of times and time zones.

ProQuest has begun a transition to a new, state-of-the-art data center as part of our ongoing commitment to investing in superb support systems for our customers around the world. This move also reduces energy consumption and helps fulfill key environmental considerations.

It is expected that the vast majority of customers will transition seamlessly during this period. In a few instances, customers with specialized domain name server configurations may need to get in touch with ProQuest Technical Support,
who will be available to answer any questions that arise.


For UK and International queries between the hours of 8am-6pm Monday-Friday, call 0800 220 710 or email us at support@proquest.co.uk or for United States or Canada queries Monday-Sunday 24 hour service, call 1-800-889-3358 or 734-761-4700 extension 2513 or email us at
tsupport@proquest.com.

The following products will be affected during this window:

  • ProQuest platform products, ProQuest Historical Newspapers (traditional and graphical K12 interface), American Periodicals Series
  • Genealogy and local history products including Ancestry Library Edition, HeritageQuest Online, Historic Map Works Library Edition, ProQuest Obituaries and Digital Sanborn Maps
  • UMI products including online dissertation products

Maintenance window schedule, by time zone:

  • EDT: Saturday, August 16, 2008 at 22:00 for twelve (12) hours
  • BST: Sunday, August 17, 2008 at 03:00 for twelve (12) hours
  • Central European Time: Sunday, August 17, 2008 at 04:00 for twelve (12) hours
  • Japan/Korea Standard Time: Sunday, August 17, 2008 at 11:00 for twelve (12) hours
  • Malaysia/China Standard Time: Sunday, August 17, 2008 at 10:00 for twelve (12) hours
  • Australia Eastern Standard Time: Sunday, August 17, 2008 at 12:00pm for twelve (12) hours
  • Brazil Standard Time: Saturday, August 16, 2008 at 23:00 for twelve (12) hours
  • New Zealand Time: Sunday, August 17, 2008 at 14:00 for twelve (12) hours

ProQuest suggestions : "We are always working to improve our products. If you have any suggestions for existing products, we would like to hear from you.
Your idea may be incorporated into a future release. Thank you for your suggestion"

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