from my email - some TNA boilerplate auto reply:-

Dear Enquirer

Thank you for contacting The National Archives of the United Kingdom.

The Public Record Office (PRO) and the Historical Manuscripts Commission
(HMC) have now joined together as The National Archives (TNA).

We have noted the contents of your enquiry carefully and we shall e-mail you
again within ten working days if we are able to supply advice and
information additional to that contained in this initial response.

The automatic response you are now reading is intended to provide
substantial information about TNA, the records it holds and the services it
provides. It guides enquirers through the website, and the various links
attached to the website. We hope that it will enable you to find the
information you seek and/or to pursue your research. Please contact us again
if it does not.

Please note, however, that while we are happy to advise you about records
kept in TNA, and about how to make the best use of our services and
facilities, we are unable to carry out records research for you. The website
links below include advice on how to do this yourself, or to arrange for
someone to do the research on your behalf.

The above paragraph represents our current policy. However, you may be
interested to know that, from October, we will be offering a paid research
service. We will begin with a selection of popular subjects, and we will
gradually be extending the range. It will be a professional, prompt, and
high quality service, and will reflect the expertise of TNA in the field of
historical records. This brand new service is being introduced in advance of
the Freedom of Information (FOI) Research service to be launched next
January.

If you would like to be sent further details of this service prior to its
launch, please e-mail us at: FOIupdates@nationalarchives.gov.uk

We maintain lists of independent researchers who may be willing to undertake
research for you (a link to these lists is provided below). Independent
researchers are not employees of TNA, but work in a private capacity,
undertaking research in TNA and, in many instances, in other record
repositories and libraries. We will continue to offer this option after the
launch of our paid research service.

Details of TNA records and services can be found on our website at
http://www.nationalarchives.gov.uk

Locations and travel: http://www.nationalarchives.gov.uk/visit/where.htm
AND http://www.nationalarchives.gov.uk/visit/popup/kewmap.htm

Opening Times: http://www.nationalarchives.gov.uk/visit/times.htm

Obtaining readers' tickets (Identification required):
http://www.nationalarchives.gov.uk/visit/plan.htm

Family Records Centre (for census returns 1841-1901, and records of birth,
marriages and deaths since 1837, and other prime family history sources):
http://www.familyrecords.gov.uk

Family history: http://www.nationalarchives.gov.uk/familyhistory/

Events and Exhibitions: http://www.nationalarchives.gov.uk/events

Hiring an Independent Researcher: http://www.nationalarchives.gov.uk/irlist/

Ordering copies of records:
http://www.nationalarchives.gov.uk/recordcopying/

Ordering records in advance of your visit:
http://www.nationalarchives.gov.uk/advanceorders/

Research Guides:
http://www.catalogue.nationalarchives.gov.uk/researchguidesindex.asp

We encourage you to use this link to our Research Guides. These contain a
great deal of information about the records we hold.

To view our online catalogue in order to identify and order records:

http://www.nationalarchives.gov.uk/searchourcollections/

Please note that records of the civil registration of births, marriages and
death for England and Wales from 1 July 1837 are not held by TNA but by the
Office for National Statistics (General Register Office):
Telephone (+44) 0870 243 7788
E-Mail certificate.services@ons.gov.uk
Website http://www.statistics.gov.uk/

Indexes to records of births, marriages and deaths are held at the Family
Records Centre (see above), through which certificates may also be ordered.

To avoid receiving further copies of this message, please enter the word
SART (with a space on either side of the word) in the subject line of future
e-mails.

Yours faithfully

Adrian Jobson
Remote Enquiries Service Manager
Reader Information Services Department
THE NATIONAL ARCHIVES
Ruskin Avenue
Kew
Richmond
SURREY
TW9 4DU

Tel (+44) 020 8392 5200
Fax (+44) 020 8487 1977
Website: www.nationalarchives.gov.uk
Email: enquiry@nationalarchives.gov.uk

Keeper of Public Records and Chief Executive: Sarah Tyacke CB